Question 1

How long does it take before my laundry is picked up and return?

Accepted Answer

For standard pick up and delivery bags, we will return your order within 48hours of picking up your order.   If you require express turnaround (i.e. next day return), its an addtional $10 fee.   Alternatively, you can select one of our monthly subscription plan which would include next day turnaround free of charge.

Question 2

Do you charge for delivery?

Accepted Answer

All our laundry bags and monthly subscription plans includes free delivery.   If you want same day delivery, there is an additional charge of $10 or its free if you choose one of our monthly subscription plans.   Note, if you laundry is not place out within 5 mins of our driver arriving at your designated pick up location, a service fee of $15 will be charge to you credit card

Question 3

What if i am not at home?  Can I still receive delivery?

Accepted Answer

If you are not at home during the window for delivery, you can go into your Cleanze account and indicate where you would like your order to be left.   Please note that we do require a Release of Liability in order for you to select the designated drop off area

Question 4

Will you notify me when order is ready for delivery

Accepted Answer

Yes.  We will send you a text on the day your laundry is ready to be delivered.   In the text, there is  a link that you can click that will allow you to track the location of our driver.

Question 5

How late can I request a pick up or delivery order?

Accepted Answer

TBD

Question 6

How much do you charge for additional clothes that does not fit in one of your laundry bags?

Accepted Answer

There are 2 options that are available to customers with additional laundry.

1) Either we can give you another laundry bag and customer would be charge the per bag fee

2) Charge $2 per pound of additional laundry

Question 7

Can I still receive my delivery if I am not home?

Accepted Answer

If you are not available during our delivery window, you will need to select that option when you place your order.  Please note that a Release of Liability must be selected in your account before we can drop off your laundry without anyone being there to receive it.

Question 8

What if I am running late to either drop off or receive my laundry?

Accepted Answer

In the event you are running late, please let us know no later than 15 minutes  before your drop off or delivery time. 
You can either email us at info@cleanze.ca (info@cleanze.ca)or text your driver by responding back to your.......    We will try our best to accommodate a different time during the same day but if we cant, we will cancel or reschedule your order at a later date and time with no penalties

Please note that if you don't notify us at least 15 minutes in advance and driver arrives at your designated location, they will wait for no more than 5 minutes before moving onto next location.  In the event, a $15 service fee will be charge to your credit card on file

CONTACT
US

Tel. 866-825-6218

Info@cleanze.ca

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5082 Dundas St. W

Etobicoke, ON M9A 1C2

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